If you are not available, callers can leave a voicemail message. We will send this recorded message as a sound file to your e-mail address, or to several addresses at the same time. The maximum duration of a recorded message is 2 minutes and 15 seconds. You can easily play your voicemail on your computer, tablet, or smartphone by clicking on the sound file in the attachment of the e-mail. This module is free of charge.

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/9ad6f5ce-a9a6-429c-860f-b38c228265c6/transparent.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/9ad6f5ce-a9a6-429c-860f-b38c228265c6/transparent.png" width="40px" />

To set up your Voicemail:

https://help.voys.co.za/hs-fs/hubfs/Screenshot 2022-03-17 at 15.36.04.png?width=371&name=Screenshot 2022-03-17 at 15.36.04.png

Please note: For the voicemail to be active you lastly need to add it as the final step in your Dialplan.

</aside>

No more ‘calling’ your voicemail

The benefit of the Voicemail option from Voys is the fact that a recorded voicemail will be sent to your e-mail address. This way you can save the voicemail in your customer file or easily transfer it to a colleague!

Standard messages

When you choose a standard message you can choose your language and the kind of voice you want to play (male or female). The message in English is as follows:

Example messages

Of course, it is possible to record your own voicemail messages. Below you will find some suggestions for messages that you can record.

Voicemail during opening hours when it’s busy

Voicemail outside of opening hours

Standard voicemail



<aside> ✍️ I have feedback on your help pages!

Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to [email protected]

</aside>